Troubleshooting ContentsMobile / cellular data troubleshootingCommon steps to assist you in troubleshooting and solving mobile / cellular data issues. The most common problem is no Internet access.LED diagnostic guidanceYour product has diagnostic LEDs which can be used to identify the unit’s status and to help troubleshoot any potential issues that may occur.LED diagnosticsThe LEDs located on the front of the router unit provide basic status information for the relevant network/connection.Power up troubleshootingBefore troubleshooting problems with your power connection, ensure that you have followed the power connection guidance provided in the product’s installation instructions and performed a power cycle/reboot of the device. The troubleshooting information below can be used if you are experiencing problems with powering up your product.Wi-Fi troubleshootingBefore troubleshooting problems with your Wi-Fi connection, ensure that you have followed the Wi-Fi location requirements guidance provided in the relevant installation instructions and performed a power cycle/reboot of the devices you are experiencing problems with. The troubleshooting information below can be used if you are experiencing problems connecting your router to an external Wi-Fi network (Dock WLAN) such as the Wi-Fi provided at a marina or if you are experiencing problems connecting mobile devices to the router’s Wi-Fi access point Boat Wi-Fi).GNSS position troubleshootingProblems with the GNSS (GPS) and their possible causes and solutions are described here. Your position fix coordinates are displayed on the GNSS page of the web interface and in the Homescreen status area of a connected Raymarine MFD.Web interface access troubleshootingBefore troubleshooting problems with accessing the router’s web interface, ensure that you have followed the relevant ‘RayNet connection’ details for wired devices or the ‘Accessing the web interface’ instructions provided in the router’s installation and operation instructions and performed a power cycle/reboot of the router. The troubleshooting information below can be used if you are still experiencing problems accessing the web interface.Password reset (forgotten password)The default password that is required to access the router’s settings can be changed. It is important that when changing the password you make a note of it somewhere in case you forgot the password.Performing a network settings resetIf you have lost or can no longer remember the router’s admin password you can perform a networking reset following the steps below.Performing a hard resetIf the router’s web user interface becomes inaccessible then you can perform a hard reset of the router following the steps below.Previous topic: Raymarine appNext topic: Maintenance