Performing a hard reset

If the router’s web user interface becomes inaccessible then you can perform a hard reset of the router following the steps below.

Note

  • Before performing a hard reset try power cycling the router to see if that fixes the problem.

  • Performing a factory reset will remove all customized settings and reset the router to its factory default settings.

  • If the router is using a wired internet connection the WAN hardware should be powered off or disconnected before the router is reset.

With the router powered on:

  1. Insert a paper clip or a small screwdriver into the hard reset hole located on the bottom right of the router.
  2. Press in and hold for approximately 7 seconds until the first 5 LEDs turn off and then blink green once simultaneously.
  3. Remove the paperclip / screwdriver.

During the reset process the first 5 LEDs will turn solid amber. Once the Power LED turn solid green the router will be reset to its factory default settings and ready to use.