Web interface access troubleshooting

Before troubleshooting problems with accessing the router’s web interface, ensure that you have followed the relevant ‘RayNet connection’ details for wired devices or the ‘Accessing the web interface’ instructions provided in the router’s installation and operation instructions and performed a power cycle/reboot of the router. The troubleshooting information below can be used if you are still experiencing problems accessing the web interface.

Web interface not available

TroubleshootingWeb interface access

If you cannot access the router’s web interface it could be for one of the following reasons:

No connection

Your device must have either a wired connection to one of the router’s RayNet connections or be connected to the router’s Wi-Fi access point to access the web interface.

Unsupported browser

The web interface can be accessed using the following supported browsers: Chrome, Firefox, Edge and Safari. Internet explorer (IE) is NOT supported. If you experience problems using generic browsers on a mobile device try using one of the listed supported browsers instead.

IP address

Your device’s IP address must be in the same range as the router’s IP address. By default most Wi-Fi and Ethernet connections are configured to obtain an IP address automatically. This will ensure your device’s and router’s IP address are in the same range. If your device is assigned a static IP address then it must be in the same range as the router’s IP address. Your router’s IP address can be found on an MFD’s Network settings tab: Homescreen > Settings > Network. Then select Raymarine Yachtsense Link from the list of network devices, and select the Product Info option, alternatively you could use a network discovery tool to identify the router’s IP address.

VPN blocking access

Some VPNs can block access to the router’s web interface. If you use a VPN ensure it is disconnected before trying to access the web interface.

DNS not resolving

If for some reason your device cannot resolve the ‘yachtsense.raymarine.com’ address then try entering the routers IP address instead (e.g.: ‘198.18.0.239’).