Camera troubleshooting

When a camera fault is present, the relevant camera streams will be flagged via the multifunction display’s NeuBoat Dock app, with warning icons indicating where the fault has been detected.

TroubleshootingTroubleshootingCamera

Camera fault detected in NeuBoat Dock app

Possible causes

Possible solutions

Camera lost connection.

  1. Check the relevant product, network cabling and connections for signs of damage or corrosion, and replace if necessary.

Camera internal fault.

  1. Ensure the affected camera(s) have been installed and connected in accordance with Raymarine’s recommendations in the NeuBoat Dock Installation instructions (87480) document, as appropriate. If this error is persistent, your installation will need to be reviewed by your dealer / installer.

Camera feed views do not appear in the correct position

Possible causes

Possible solutions

Camera connected to the wrong input channel.

  1. For information on which input channel your cameras must be connected to, refer to the ‘SVM camera input channels’ section within the NeuBoat Dock Installation Instructions (87480) document.