Troubleshooting ContentsTroubleshootingPower connection troubleshootingPoE allocation always takes priority over the dedicated power supply. If you are connecting the camera to a PSE (Power Supplying Equipment), ensure that the camera’s dedicated power cable IS NOT connected, or alternatively re-configure the network so the camera is plugged into a non-PoE ethernet connection.PoE power connection troubleshootingBefore troubleshooting problems with your PoE (Power over Ethernet) power connection, ensure that you have read and followed the power connection guidance provided and performed a power cycle/reboot of the device. The troubleshooting information below can be used if you are experiencing problems when powering your product via PoE.Non-PoE power connection troubleshootingBefore troubleshooting problems with your non-PoE (non-Power over Ethernet) power connection, ensure that you have read and followed the power connection guidance provided and performed a power cycle/reboot of the device. The troubleshooting information below can be used if you are experiencing problems when powering your product via non-PoE.IP camera troubleshootingResetting the cameraIf you are experiencing problems with the camera which cannot be resolved by using the troubleshooting guidance provided, you may need to perform a factory reset by using the Web browser user interface Simple Recovery or Full Recovery settings found within: Remote Setting > System maintenance > Restore default.Augmented Reality (AR) TroubleshootingPrevious topic: MaintenanceNext topic: Technical support