PoE power connection troubleshooting

Before troubleshooting problems with your PoE (Power over Ethernet) power connection, ensure that you have read and followed the power connection guidance provided and performed a power cycle/reboot of the device. The troubleshooting information below can be used if you are experiencing problems when powering your product via PoE.

TroubleshootingPower connectionPoE

Figure 1. Example: PoE LED

Troubleshooting issue User action(s)

Flashing (blue) — Transferring data:

  • Normal operation — no user action is required.

Light off (no color) — Powered OFF:

  • Ensure that the Ethernet cable is connected correctly and that connections are secure.

  • Ensure that the PSE (Power Sourcing Equipment) is switched on and has sufficient remaining power allocation to power the camera.