IP camera troubleshooting

TroubleshootingIP camera

Troubleshooting issue User action(s)

Camera not shown under the multifunction display network list:

IP cameras can take up to 60 seconds to appear on a network. Ensure that you have waited a sufficient amount of time before attempting the troubleshooting actions listed below.

  • Ensure that the camera is connected to the multifunction display in accordance with the supplied instructions.

  • Ensure that the camera is correctly powered on.

  • Ensure that your MFD and camera are physically connected to the same network.

  • Ensure that your MFD is running the latest software version.

  • Try power cycling the camera while leaving your MFD powered.

  • Ensure that the IP Type and Auto IP settings found within the Web browser user interface under: Remote Setting > Network Config > Network Config are both set to default.

Camera shown under the multifunction display network list, but no video is displayed:

The CAM300 video feed can be displayed across a maximum of 3 Raymarine® multifunction display Video apps at the same time.

  • Using the Video application on your MFD, cycle through the available camera feeds to see if the camera image is displayed.

  • Ensure that the selected Video Codec setting found within the Web browser user interface under: Remote Setting > Code Config > Code Parameters is supported by your multifunction display. By default, the Video Codec setting is set to H.264.

  • Ensure that the Privacy Zone setting found within the Web browser user interface under: Remote Setting > Camera Config > Privacy Zone is set to Off.

  • If the administrator account is currently secured by a password, remove the password and then power cycle your multifunction display before reattempting to view the camera’s video display.

Raymarine® LightHouse™ 4 multifunction display image flip functionality prevented / not working via the MFD Video app.

  • Ensure that your multifunction display is running software version 4.1.140 or later.

Video performs poorly (insufficient bandwidth):

  • Select an alternate stream to conserve bandwidth and performance on low bandwidth connections via the Web browser user interface’s User Login page.

Cannot find the camera’s IP address (PC connection):

By default, the camera is set to obtain an IP address by DHCP, which means it will automatically obtain an IP address from the network. IP cameras can take up to 60 seconds to appear on a network. Ensure that you have waited a sufficient amount of time before attempting the troubleshooting actions listed below.

  • Ensure that your PC and camera are configured for the same IP address range and subnet mask (IPv4).

  • Try to Ping the camera’s IP address. On your PC, search and open the Command Prompt application via the window’s search bar at the bottom left hand side of your screen. Once the Command Prompt application has opened, type ping then the camera’s local IP address in the following format: http://xxx.xx.x.xxx and press Return. If you get a ‘request timed out’ message, the PC and camera are not on the same network or the camera is not connected. The camera is connected if you receive a reply.

  • Ensure any VPN software installed on your PC is disabled.

  • Attempt to use either the ONVIF Device Manager or the diagnostic product information of a MFD running on the same network in order to find the camera’s IP address. For instructions on how to find your camera’s IP address, refer to the following section: Camera setup and operation via Windows 10 or Apple Mac PC

Web browser user interface setting does not work:

  • Ensure that you have read and understood the relevant setting information.

  • Ensure that you have selected Save to confirm your setting changes.