Non-PoE power connection troubleshooting

Before troubleshooting problems with your non-PoE (non-Power over Ethernet) power connection, ensure that you have read and followed the power connection guidance provided and performed a power cycle/reboot of the device. The troubleshooting information below can be used if you are experiencing problems when powering your product via non-PoE.

TroubleshootingPower connectionNon-PoETroubleshooting issue	User action(s)
Camera does not power on:	Ensure that the power supply meets the camera’s power requirements. Ensure that the power supply is switched on. Ensure power cables are correctly connected and that connections are secure. For information on the camera power requirements, refer to the following section: Technical specification

TroubleshootingPower connectionNon-PoETroubleshooting issue

User action(s)

Camera does not power on:

Ensure that the power supply meets the camera’s power requirements.
Ensure that the power supply is switched on.
Ensure power cables are correctly connected and that connections are secure.

For information on the camera power requirements, refer to the following section: Technical specification