Non-PoE power connection troubleshooting

Information to assist you in troubleshooting power connection issues.

TroubleshootingPower connectionNon-Power over Ethernet (Non-PoE)

Before troubleshooting problems with your non-Power over Ethernet power connection, ensure that you have read and followed the power connection guidance provided and restarted the device. If you continue to experience issues, follow the guidance provided below.

Troubleshooting issue

User action(s)

Product does not switch on, or keeps switching off:

Blown fuse / tripped breaker:

  • Check the condition of the relevant fuses, breakers and connections, and replace if necessary.

  • If the fuse keeps blowing, check for cable damage, broken connector pins or incorrect wiring.

Poor / damaged / insecure power supply cable / connections:

  • Check the vessel’s battery voltage and the condition of the battery terminals and power supply cables, ensuring that connections are secure, clean and free from corrosion. Replace if necessary.

  • Check the power pigtail cable and your power supply connection for signs of damage or corrosion, and replace if necessary.

  • With the product under load, using a multi-meter, check for high voltage drop across all connectors / fuses etc, and replace if necessary.

Incorrect power connection:

  • The power supply may be wired incorrectly, ensure the installation instructions have been followed.

Insufficient power source:

  • Check that the power supply (battery or distribution panel) is providing a minimum of 10.8 V to the unit.