Augmented Reality (AR) Troubleshooting

TroubleshootingAugmented Reality

Troubleshooting issue	User action(s)
AR options not available in Video app:	For AIS flags to be displayed, compatible AIS hardware must be operational and connected to the same network as your chartplotter. Ensure your camera is AR compatible. Ensure that the correct AR-compatible camera has been selected in the Video app menu. Ensure your AR200 is correctly installed and on the same network as the chartplotter from which you are using the AR features. Ensure that your chartplotter is running LightHouse v4.11.133 or later. The Compass bar, AIS, Waypoint and Chart object flags can be enabled and disabled from the ClearCruise settings page: Video app > Menu > Settings > ClearCruise. Ensure relevant options are enabled.
AR flags do not appear directly above on-screen target:	Depending on the classification of the target’s AIS hardware, transmitted position updates may be sent up to 3 minutes apart and therefore the flag may appear up to 3 minutes behind the actual onscreen target. Ensure that the horizontal FOV setting is set to the correct value. The horizontal FOV setting must be set to 53° when using AR with a CAM400. If your AR200 is installed in a location which includes a source of magnetic interference large enough to affect AR flag placement, you may need to re-install the AR200 in a different location. Reset the AR200 calibration by selecting Reset from the AR200 calibration page: Homescreen > Settings > Network > Data sources > Heading > Raymarine AR200 Attitude > Calibrate. If the problem persists, you may need to move your AR200 to a location with less magnetic interference. Flipping and / or reversing the camera’s image via an chartplotter or the Web browser user interface will prevent augmented reality objects from appearing correctly onscreen. It is recommended instead that you attempt to rotate the camera ball by hand to the correct orientation. For further information on how to correctly orientate your camera by hand, refer to the following section: Adjusting the camera view

Troubleshooting issue

User action(s)

AR options not available in Video app:

For AIS flags to be displayed, compatible AIS hardware must be operational and connected to the same network as your chartplotter.

Ensure your camera is AR compatible.
Ensure that the correct AR-compatible camera has been selected in the Video app menu.
Ensure your AR200 is correctly installed and on the same network as the chartplotter from which you are using the AR features.
Ensure that your chartplotter is running LightHouse v4.11.133 or later.
The Compass bar, AIS, Waypoint and Chart object flags can be enabled and disabled from the ClearCruise settings page: Video app > Menu > Settings > ClearCruise. Ensure relevant options are enabled.

AR flags do not appear directly above on-screen target:

Depending on the classification of the target’s AIS hardware, transmitted position updates may be sent up to 3 minutes apart and therefore the flag may appear up to 3 minutes behind the actual onscreen target.

Ensure that the horizontal FOV setting is set to the correct value. The horizontal FOV setting must be set to 53° when using AR with a CAM400.
If your AR200 is installed in a location which includes a source of magnetic interference large enough to affect AR flag placement, you may need to re-install the AR200 in a different location.
Reset the AR200 calibration by selecting Reset from the AR200 calibration page: Homescreen > Settings > Network > Data sources > Heading > Raymarine AR200 Attitude > Calibrate. If the problem persists, you may need to move your AR200 to a location with less magnetic interference.
Flipping and / or reversing the camera’s image via an chartplotter or the Web browser user interface will prevent augmented reality objects from appearing correctly onscreen. It is recommended instead that you attempt to rotate the camera ball by hand to the correct orientation. For further information on how to correctly orientate your camera by hand, refer to the following section: Adjusting the camera view