Radar troubleshooting

Radar powered down:

• If the Radar unit has shut down, power it up by opening the Radar app and selecting the Power icon.

• A Quantum-Series Radar will shut down after 30 minutes if neither a wired (RayNet), or a wireless (Wi-Fi) connection can be made to a MFD.

Radar not transmitting:

1. In the unlikely event that the product’s software has become corrupted, try downloading and installing the latest software from the Raymarine website.

2. On display products, as a last resort, attempt to perform a ‘Power on Reset’. Be aware that this will delete all settings / presets and user data (such as waypoints and tracks), and revert the unit back to factory defaults.

Missing or incorrect Wi-Fi credentials:

• If using a wireless (Wi-Fi) connection, check that you have entered the correct SSID and passcode for your Radar. Both the SSID and passcode are provided on the Radar scanner’s packaging, and are also shown on the serial number label on the underside of the product.

Damaged or disconnected Power cable / RayNet cable:

1. Check that the cable connectors are fully inserted and locked in position.

2. Check the power supply cable and connectors for signs of damage or corrosion. Replace if necessary.

3. With the product switched on, try flexing the cable near to the display connector to see if this causes the product to re-start or lose power. Replace if necessary.

4. Check the vessel’s battery voltage, the condition of the battery terminals and power supply cables, ensuring that connections are secure, clean and free from corrosion. Replace if necessary.

5. With the product under load, using a multi-meter, check for high voltage drop across all connectors / fuses etc (this can cause the product to reset or switch off). Replace if necessary.

6. Check the condition of relevant breakers and fuses, and replace if necessary. If the breaker keeps tripping or fuses keep blowing, contact a Raymarine authorized dealer for assistance.

Open Array power switch in Off position:

• Ensure that the Open Array’s power switch is in the On position.

Software mismatch between equipment may prevent communication:

• Ensure that all Raymarine products are running the latest available software; check the website for the latest versions and software compatibility information: www.raymarine.com/software

High network bandwidth usage may interfere with a Quantum-Series Radar connected wirelessly:

• Disconnect Wireless display and close the Wireless display page.

• Disconnect other devices connected wirelessly.

Bearing alignment adjustment required:

• Carry out the Bearing Alignment procedure.

Intermittent or poor power connection:

Check power connection at VCM100. (Voltage at input = 12 / 24 V; Voltage at output = 40 V)