Miscellaneous troubleshooting

Miscellaneous problems and their possible causes and solutions are described here.

Display behaves erratically (frequent unexpected resets, system crashes and other erratic behavior)

Possible causes

TroubleshootingMiscellaneous troubleshootingMiscellaneous troubleshootingTroubleshooting

Possible solutions

Intermittent problem with power to a unit.

  1. Check relevant fuses and breakers.

  2. Check that the power supply cable is sound and that all connections are tight and free from corrosion.

  3. Check that the power source is of the correct voltage and sufficient current.

Software mismatch between equipment may prevent communication.

  1. Ensure that all products have the latest software installed.

Corrupt data / other unknown issue.

  1. In the unlikely event that the product’s software has become corrupted, try downloading and installing the latest software from the Raymarine website. Refer to your multifunction display / chartplotter’s operation instructions for details on updating software for connected devices.

  2. Check the data source for correct operation.

System not detected

Possible causes

Possible solutions

Intermittent problem with power to a unit.

  1. Check relevant fuses and breakers.

  2. Check that the power supply cable is sound and that all connections are tight and free from corrosion.

  3. Check that the power source is of the correct voltage and sufficient current.

Data is not being received at the multifunction display.

  1. Check the relevant product, network cabling and connections for signs of damage or corrosion, and replace if necessary.

Software mismatch between equipment may prevent communication.

  1. Ensure all products have the latest software installed.

Corrupt data / other unknown issue.

  1. In the unlikely event that the product’s software has become corrupted, try downloading and installing the latest software from the Raymarine website. Refer to your multifunction display / chartplotter’s operation instructions for details on updating software for connected devices.

  2. Check the data source for correct operation.

Communication error

Possible causes

Possible solutions

Data is not being received at the multifunction display.

  1. Check the relevant product, network cabling and connections for signs of damage or corrosion, and replace if necessary.

Software mismatch between equipment may prevent communication.

  1. Ensure that all products have the latest software installed.

Corrupt data / other unknown issue.

  1. In the unlikely event that the product’s software has become corrupted, try downloading and installing the latest software from the Raymarine website. Refer to your multifunction display / chartplotter’s operation instructions for details on updating software for connected devices.

  2. Check the data source for correct operation.