Troubleshooting assistance with typical causes of system
data issues, and their solutions.
System data is unavailable at all displays
Possible causes TroubleshootingSystem data |
Possible solutions |
Data is not being received at the display: |
Check the relevant product, network cabling and connections
for signs of damage or corrosion, and replace if necessary. |
Data source is not operating: |
Check the source of the missing data for signs of damage or
corrosion, and replace if necessary. If possible, check that the data source is correctly powered
and operational. Refer to the Installation Instructions provided with
the equipment to ensure it has been correctly installed. |
Software mismatch between equipment may prevent communication: |
Ensure that all products have the latest software installed. |
System data is missing from some, but not all, displays
Possible causes |
Possible solutions |
Connection problem: |
Check the product’s attached cable(s) and connections for signs
of damage or corrosion, and replace if necessary. |
Software corruption: |
In the unlikely event that the product’s software has become
corrupted, try downloading and installing the latest software from www.bit.ly/rym-software Refer to the product’s Operation Instructions for details
on updating software for connected devices. |
Software mismatch between equipment may prevent communication: |
Ensure that all products have the latest software installed. |
Possible causes |
Possible solutions |
Data source calibration error: |
Switch off power supply to system, and then switch back on
again. Re-calibrate or re-configure the data source, following the
instructions provided with the relevant device(s). |