System data: backup and restore troubleshooting

Troubleshooting assistance with typical causes of issues related to the backup and restoration of system data, and their solutions.

Cannot save backup file

Possible causes

TroubleshootingSystem data backup

Possible solutions

Not enough space on the memory card being used for the backup:

  • Ensure that sufficient storage space exists on the memory card before attempting to Save a backup via the Settings menu.

Cannot restore backup file

Possible causes

TroubleshootingSystem data restore

Possible solutions

Selected file is for a different product variant:

  • Ensure that the Alpha unit that you are attempting to restore from a backup is the same specific product variant (e.g. Alpha 7) from which the backup file was created.

Selected file is from a device set to a different display orientation mode:

  • Ensure that the Alpha unit that you are attempting to restore is set to the same Landscape / Portrait mode as the Alpha unit from which the backup file was created.