Wi-Fi troubleshooting

Wi-Fi not currently enabled on devices.

Ensure that Wi-Fi is enabled on both Wi-Fi devices, and then re-scan available networks.

Some devices may automatically turn off Wi-Fi when not in use to save power.

Power cycle / restart devices, and then re-scan available networks.

Device not broadcasting.

1. Enable broadcasting of the device’s network using the Wi-Fi settings on the device you are trying to connect to.

2. You may still be able to connect to the device even when it is not broadcasting, by manually entering the device’s Wi-Fi Name / SSID and passphrase in the connection settings of the device you are trying to connect to.

Devices out of range or signal being blocked.

Move devices physically closer together or, if possible, remove the obstructions and then re-scan available networks.

Some devices may automatically turn off Wi-Fi when not in use to save power.

Power cycle / restart devices, and then retry the connection.

Trying to connect to the wrong Wi-Fi network

Ensure that you are trying to connect to the correct Wi-Fi network. The Wi-Fi network’s name can be found in the Wi-Fi settings on the broadcasting device (the device that you are trying to connect to).

Incorrect network credentials

Ensure that you are using the correct passphrase. The Wi-Fi network’s passphrase can be found in the Wi-Fi settings on the broadcasting device (the device that you are trying to connect to).

Bulkheads, decks and other heavy structure can degrade and even block the Wi-Fi signal. Depending on the thickness and material used it may not always be possible to pass a Wi-Fi signal through certain structures

1. Try repositioning the devices so that structure is removed from the direct line of sight between the devices, or:

2. If possible, use a wired connection instead.

Interference being caused by other Wi-Fi enabled or older Bluetooth enabled devices (Bluetooth and Wi-Fi both operate in the 2.4 GHz frequency range, some older bluetooth devices may interfere with Wi-Fi signals.)

1. Change the Wi-Fi Channel of the device you are trying to connect to, and then retry the connection. You can use a free Wi-Fi analyzer app on your mobile or tablet device to help you choose a better channel (i.e. a channel with the least amount of traffic).

2. Temporarily disable each wireless device in turn until you have identified the device causing the interference.

Interference caused by other devices that use the 2.4GHz frequency band. The following common devices use the 2.4GHz frequency band:

• Microwave ovens

• Fluorescent lighting

• Cordless phones / baby monitors

• Motion sensors

Temporarily switch off each device in turn until you have identified the device causing the interference, then remove or re-position the offending device(s).

Interference caused by electrical and electronic devices and associated cabling could generate an electromagnetic field which may interfere with the Wi-Fi signal.

Temporarily switch off each item in turn until you have identified the device causing the interference, then remove or re-position the offending device(s).

Wi-Fi performance degrades over distance, resulting in products farther away receiving less network bandwidth. Products installed close to their maximum Wi-Fi range will experience slow connection speeds, signal drop-outs, or not being able to connect at all.

• Move devices physically closer together.

• For fixed installations such as a Quantum Radar, enable the Wi-Fi connection on a display installed closer to the device.

Interference being caused by other Wi-Fi enabled or older Bluetooth enabled devices (Bluetooth and Wi-Fi both operate in the 2.4 GHz frequency band; some older Bluetooth devices may interfere with Wi-Fi signals.)

1. Change the Wi-Fi Channel of the device you are trying to connect to, and then retry the connection. You can use a free Wi-Fi analyzer app on your mobile or tablet device to help you choose a better channel (i.e. a channel with the least amount of traffic).

2. Temporarily switch off each device in turn until you have identified the device causing the interference, then remove or re-position the offending device(s).

Interference from devices on other vessels. When in close proximity to other vessels, such as when moored up in a marina, many other Wi-Fi signals may be present.

1. Change the Wi-Fi Channel of the device you are trying to connect to, and then retry the connection. You can use a free Wi-Fi analyzer app on your mobile or tablet device to help you choose a better channel (i.e. a channel with the least amount of traffic).

2. If possible, move your vessel to a location with less Wi-Fi traffic.

Connected to the wrong network

Ensure that your device is connected to the correct network.

Device software incompatibility

Ensure both devices are running the latest available software.

The device may be defective

1. Try updating software to a later version, or:

2. Re-install the software.

3. Obtain new replacement device.

Raymarine® app not installed

Install mobile app from relevant app store.

Raymarine® app version not compatible with display software

Ensure mobile app and display software are latest available versions.

Mobile apps not enabled on MFD / chartplotter display

Enable “Viewing only” or “Remote Control” as required in the Mobile Apps setting on your MFD / chartplotter display.