Troubleshooting procedure
Use the following table to identify problems and remedial actions.
| Symptom | Action |
|---|---|
Troubleshooting No connection can be made to the scanner. |
Ensure the data cable (if used) is connected at both ends and is in good condition. If using a Wi-Fi (wireless) connection to the scanner unit, check that you have entered the correct Wi-Fi passcode for the SSID that matches your scanner. Both the SSID and Wi-Fi passcode are provided on the scanner packaging, and are also shown on the serial number label on the underside of the unit. For more information, refer to: Retain your Wi-Fi passcode. Ensure power supply thermal breaker has not tripped or fuse has not blown. If necessary, reset breaker or replace fuse ONCE ONLY. If breaker keeps tripping or fuse keeps blowing, contact a Raymarine® authorized dealer for assistance. Ensure power supply maintains the correct voltage when the system is switched on. Ensure all products in the system have the correct software. Refer to www.raymarine.com/software for the latest software updates and the software update procedure for your product. If the Quantum™ Radome is connected to the multifunction display (MFD) via a RJ45 (SeaTalkhs®) or RayNet network switch, ensure that:
|
Connection problems when switching from a wireless (Wi-Fi) to a wired (RayNet) connection. |
Note For the latest software, refer to: www.raymarine.com/software Note If at some point in the future you decide to revert to the wireless (Wi-Fi) connection, refer to the pairing procedure: Pairing with a Quantum Radar using Wi-Fi. |
Displayed bearing is different to the true bearing. |
Carry out the bearing alignment procedure described in the MFD Operations manual. Note Heading (HDG) is displayed in the Radar application on the multifunction display (MFD). Please be aware that bearing alignment refers to the relative bearing of targets to the vessel's bow using visual checks / traditional means. |
“Failed to update wired adaptor” error during Quantum software update |
Note The following information does NOT apply to the Wi-Fi-only Quantum variant (E70344). A small number of Quantum units fail to retain the unit’s serial number in the onboard memory. While this does not affect the normal operation or performance of the radar in any way, it is necessary to fix the issue for warranty and servicing purposes:
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