Connection troubleshooting

Notification

Could not connect

The WG-1 wireless gateway cannot be found. Press the Retry button. If the connection fails again try the following:

  1. Check that the gateway is powered on and in range of the remote.

  2. Check the gateway’s LED to see if there is an issue with the gateway.

  3. Power cycle the gateway.

Gateway not found

The remote connection timed out. Press the Retry button. If the connection fails again try the following:

  1. Check that the gateway is powered on and in range of the remote.

  2. Check the gateway’s LED to see if there is an issue with the gateway.

  3. Power cycle the gateway.

No connection

Connection was cancelled by the user.

  1. Press the Connect (Left soft) button to establish a connection with the gateway.