Wireless troubleshooting (Ray63 / 73 / 90 / 91 only)

Before troubleshooting problems with your wireless connection, ensure that you have followed the Wireless location requirements guidance provided in the relevant installation instructions and performed a power cycle/reboot of the devices you are experiencing problems with.

Wireless handset not powering up

TroubleshootingWireless handset / hub

Possible causes

Possible solutions

Wireless handset’s battery is not charged.

  1. Ensure the handset’s charging holster is correctly connected to a 12 V dc power supply.

  2. Place the handset in the charging holster.

  3. Ensure the battery symbol is displayed on the handset screen.

Note

When charging a very low or completely flat battery, it might take some time for the display to light up once placed in the cradle and charging.

Cannot find network

Possible causes

Possible solutions

Devices not powered or connected.

Ensure the Wireless hub is connected to the Hub connection on the Base station and that the Base station is powered on.

Devices out of range or signal being blocked.

Move devices closer together or, if possible remove the obstructions and then re-scan available networks.

Software mismatch on radio / wireless hub / wireless handset.

The radio, wireless hub, and wireless handset must all be running compatible software. If the software on the radio and handsets is up to date, the wireless hub will update automatically.

To obtain information on compatible software versions and also to obtain the latest software, visit the Raymarine website: www.raymarine.com/software

Cannot connect to hub

Possible causes

Possible solutions

Trying to connect to the wrong device.

Ensure you are trying to connect to the correct device; you can find your Wireless hub’s name using a Wired handset: (Menu > Set-up > Wireless set-up > Wireless hub set-up > Hub name).

Incorrect password.

Ensure you are trying to connect using the correct password; you can find your Wireless hub’s password using a Wired handset: (Menu > Set-up > Wireless set-up > Wireless hub set-up > Password).

Bulkheads, decks and other heavy structure can degrade and even block the wireless signal. Depending on the material and its thickness, it may not always be possible to pass a wireless signal through certain structures.

  1. Try repositioning the Wireless hub so that heavy structure is removed from the direct line-of-sight between the devices, or:

  2. Use the Wireless hub antenna extension accessory (A80541) to move the wireless hub to an area with fewer obstacles.

Connection extremely slow and/or keeps dropping out

Possible causes

Possible solutions

Wireless performance degrades over distance, so products farther away will receive less network bandwidth. Products installed close to their maximum wireless range will experience slow connection speeds, signal drop outs or no connection at all.

Move devices closer together.

Interference being caused by other wireless-enabled devices.

  1. Change the hub’s wireless channel and retry the connection. You can use free wireless analyzer apps on your smartphone or tablet to help you choose a less-congested channel.

  2. Switch off each wireless device in turn until you have identified the device causing the interference.

Interference caused by other devices that use the 2.4 GHz frequency See list below of some common devices that use the 2.4 GHz frequency:

  • Microwave ovens

  • Fluorescent lighting

  • Cordless phones / baby monitors

  • Motion sensors

Switch off each device in turn until you have identified the device causing the interference, then remove or reposition the offending device(s) or your wireless hub / handset..

Interference caused by electrical and electronic devices and associated cabling could generate an electromagnetic field which may interfere with the wireless signal.

Switch off each item in turn until you have identified the device causing the interference, then remove or reposition the offending device(s) or your wireless hub / handset.

Interference from devices on other vessels. When in close proximity to other vessels, many other wireless signals may be present; for example, when moored up in a marina.

  1. Change the hub’s wireless channel and retry the connection. You can use free wireless analyzer apps on your smartphone or tablet to help you choose a less congested channel.

  2. If possible, move your vessel to a location with less wireless traffic.

Network connection established but no data

Possible causes

Possible solutions

Connected to the wrong network.

Ensure that your handset is connected to the correct wireless hub.

Device software incompatibility.

The radio, wireless hub, and wireless handset must all be running compatible software. If the software on the radio and handsets is up to date, the wireless hub will update automatically.

You can check device software from the Maintenance menu: Menu > Set-up > Maintenance > About this unit.

To obtain information on compatible software versions and also to obtain the latest software, visit the Raymarine website: www.raymarine.com/software

It may be possible that the device has become defective.

  1. Try updating software to a later version, or try reinstalling the current software.

  2. Contact technical support for further assistance.