Wired handset troubleshooting

TroubleshootingHandset

Wired handset will not power up

Possible causes	Possible solutions
Handset not turned on	The Wired handset is supplied power from the Base station. Press the Power button located on the top of the Handset to power it on. If you have a handset in your system with old software, you might need to put it into programming mode in order to update the software along with the radio. To do this, connect it and then press and hold the DISTRESS and PTT buttons together. While holding these buttons, press the Power button on the handset for 3 seconds. The handset backlight will start flashing. This means that the handset is now in programming mode. Follow the update instructions provided on the software download web page.
Software Base station / Handset mismatch	The Handset and Base station must both be running compatible software, refer to the Raymarine website for details of compatible software versions: www.raymarine.com/software.
Poor / damaged / insecure cables / connections	Check that the Base station radio is correctly powered. With the Handset turned on, try flexing the cable near to the connectors to see if this causes the Handset to re-boot/loose power, replace if necessary. Check cable connections are secure, clean and free from corrosion, replace if necessary.

Possible causes

Possible solutions

Handset not turned on

The Wired handset is supplied power from the Base station. Press the Power button located on the top of the Handset to power it on.

If you have a handset in your system with old software, you might need to put it into programming mode in order to update the software along with the radio. To do this, connect it and then press and hold the DISTRESS and PTT buttons together. While holding these buttons, press the Power button on the handset for 3 seconds. The handset backlight will start flashing. This means that the handset is now in programming mode. Follow the update instructions provided on the software download web page.

Software Base station / Handset mismatch

The Handset and Base station must both be running compatible software, refer to the Raymarine website for details of compatible software versions: www.raymarine.com/software.

Poor / damaged / insecure cables / connections

Check that the Base station radio is correctly powered.
With the Handset turned on, try flexing the cable near to the connectors to see if this causes the Handset to re-boot/loose power, replace if necessary.
Check cable connections are secure, clean and free from corrosion, replace if necessary.

Handset display problems

Possible causes	Possible solutions
Handset is not powered on	Hold down the Power button located on the top edge of the handset, until the display backlight comes on.
Incompatible software	The handset software may need updating, or there may be a mismatch between the handset and basestation software versions. To update the software, visit www.raymarine.com/software and download the latest software. Ensure the VHF radio is connected via SeaTalk NG to a Raymarine multifunction display (MFD), and then follow the instuctions provided on the software download website. (The VHF radio software can only be updated via a Raymarine MFD).

Possible causes

Possible solutions

Handset is not powered on

Hold down the Power button located on the top edge of the handset, until the display backlight comes on.

Incompatible software

The handset software may need updating, or there may be a mismatch between the handset and basestation software versions.

To update the software, visit www.raymarine.com/software and download the latest software. Ensure the VHF radio is connected via SeaTalk NG to a Raymarine multifunction display (MFD), and then follow the instuctions provided on the software download website. (The VHF radio software can only be updated via a Raymarine MFD).