Video not displayed

In the event that the camera is not displaying video:

Possible causes

TroubleshootingVideo not displayed

Possible solutions

Camera is in Standby mode:

The camera will not display video if it is in Standby mode. Use the camera controls (either the thermal camera application or JCU) to “wake” the camera from standby.

Problem with the thermal camera network connections:

Check thermal camera network cables are sound and properly connected.

Problem with power supply to the camera or JCU (if used as the primary controller):

  • Check the power connections to the camera and JCU / PoE injector (if used).

  • Ensure that the power switch / breaker is on.

  • Check the fuse / breaker state.