Camera not shown in your PC / laptop / tablet’s device list

In some circumstances, the camera may not appear in the device list.

Possible causes

TroubleshootingCamera not in device list

Possible solutions

Incorrect IP address configuration:

Depending on your network configuration, it may take up to 5 minutes for the camera to appear in the list of devices. If the camera is not listed after 5 minutes, double-check that your IP address is configured correctly.

Afterward, attempt to renew your IP device’s IP address. For Windows 7, 8, 10, and 11:

  1. Go to Start > Run, then type “cmd” (without quotes), and click OK.

  2. In the Command Prompt window that opens, type “ipconfig /release” (without quotes), then press Enter.

  3. Type “ipconfig /renew” (without quotes), then press Enter.

  4. Type “exit” (without quotes), then press Enter to close the window.

VPN software enabled:

Ensure that any VPN (Virtual Private Network) software installed on your IP device is disabled.