Remote Support via AnyDesk
LightHouse 3 software versions v3.13 or later support remote support functions via the preloaded AnyDesk app.
The AnyDesk app enables a Raymarine Product Support representative to remotely connect to and control your display over an Internet connection, for the purposes of technical support and troubleshooting.
To get started, you will first need to contact Raymarine Product Support. If the representative considers that your support case would benefit from a remote session, you need to first ensure that your display has an active Internet connection via Wi-Fi. Next, launch the AnyDesk app from your display’s homescreen, and then provide the displayed unique ID to the Raymarine Product Support representative. Then follow any further instructions provided to you by the representative.
AnyDesk is provided for troubleshooting and support purposes only, and is NOT intended to perform remote functions on your vessel. Raymarine will NOT be held liable for damage or injury to equipment or persons caused by the use of a remote connection to your display.
Do not disclose your AnyDesk ID to anyone other than authorised Raymarine Product Support personnel.
Do not use the AnyDesk app to remotely activate connected devices such as Autopilot, Radar or Sonar hardware.