Wi-Fi troubleshooting

Before troubleshooting problems with your Wi-Fi connection, ensure that you have followed the Wi-Fi location requirements guidance provided in the relevant installation instructions and performed a power cycle/reboot of the devices you are experiencing problems with.

TroubleshootingWi-Fi

Cannot find router network

Possible cause

Possible solution

Router out of range or signal blocked.

  • Ensure router is broadcasting and in range of your display. If necessary, move router and display closer together and then turn the display’s Wi-Fi off and back on again.

  • If possible, remove any obstructions and then turn the display’s Wi-Fi off and back on again.

Display Wi-Fi disabled.

Ensure Wi-Fi is enabled on the Display.

Router problem.

If possible, power cycle the router and then turn the display’s Wi-Fi off and back on again.

Device not broadcasting.

  1. If possible, enable broadcasting in the router’s settings.

  2. You may still be able to connect to the router, when it is not broadcasting, by manually entering the router’s network name and password in the Display’s Wi-Fi settings page.

Router’s Wi-Fi network is incompatible

The Display’s Wi-Fi can only connect to 2.4 GHz networks.

Cannot connect to network

Possible cause

Possible solution

Trying to connect to the wrong Wi-Fi network.

Ensure you are trying to connect to the correct Wi-Fi network; the Wi-Fi network’s name can be found in the router’s settings.

Incorrect network credentials.

Ensure you are using the correct password; the Wi-Fi network’s password can be found in the router’s settings.

Bulkheads, decks and other heavy structure can degrade and even block the Wi-Fi signal. Depending on the thickness and material used, it may not always be possible to pass a Wi-Fi signal through certain structures.
  1. Try repositioning the display and if possible the router, so the structure is removed from the direct line of sight between the devices.

Interference being caused by other Wi-Fi enabled or older Bluetooth enabled devices (Bluetooth and Wi-Fi both operate in the 2.4 GHz frequency range, some older Bluetooth devices may interfere with Wi-Fi signals.)

  1. If possible, change the Wi-Fi Channel that your router is using and retry the connection. You can use free Wi-Fi analyzer apps on a smart device to help you choose a better channel (channel with least traffic).

  2. Temporarily disable each wireless device in turn until you have identified the device causing the interference.

Interference caused by other devices that use the 2.4 GHz frequency. See following list of some common devices that use the 2.4 GHz frequency:

  • Microwave ovens

  • Fluorescent lighting

  • Cordless phones / baby monitors

  • Motion sensors

Temporarily switch off each device in turn until you have identified the device causing the interference, then remove or reposition the offending device(s).

Interference caused by electrical and electronic devices and associated cabling could generate an electromagnetic field which may interfere with the Wi-Fi signal.

Temporarily switch off each item in turn until you have identified the device causing the interference, then remove or reposition the offending device(s).

Connection extremely slow and / or keeps dropping out

Possible cause

Possible solution

Wi-Fi performance degrades over distance, so products farther away will receive less network bandwidth. Products installed close to their maximum Wi-Fi range will experience slow connection speeds, signal dropouts or not being able to connect at all.

Move display closer to router.

Interference being caused by other Wi-Fi enabled or older Bluetooth enabled devices (Bluetooth and Wi-Fi both operate in the 2.4 GHz frequency range, some older Bluetooth devices may interfere with Wi-Fi signals.)

  1. If possible, change the Wi-Fi Channel that your router is using and retry the connection. You can use free Wi-Fi analyzer apps on a smart device to help you choose a better channel (channel with least traffic).

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  2. Temporarily switch off each item in turn until you have identified the device causing the interference, then remove or reposition the offending device(s).

Interference from devices on other vessels. When in close proximity to other vessels (for example, when moored up in a marina), many other Wi-Fi signals may be present.

  1. If possible, change the Wi-Fi Channel that your router is using and retry the connection. You can use free Wi-Fi analyzer apps on a smart device to help you choose a better channel (channel with least traffic).

  2. If possible, move your vessel to a location with less Wi-Fi traffic.

Network connection established but no data

Possible cause

Possible solution

No internet connection to router.

Ensure that your display is connected to a network with an internet connection.