Product returns process
Many returned products are found to be not faulty. Before returning your product to Raymarine, please first conduct some basic troubleshooting to get up and running with your product. The Raymarine Product Support team is also available to take you step-by-step through any issues you might have.
- Check all connections and power supply.
- Ensure that the product is grounded via its dedicated grounding lug using the supplied grounding strap, in accordance with the requirements detailed in the following section: Grounding
- Ensure that the VHF antenna’s specification meets the requirements detailed in the following section: VHF antenna requirements
- Ensure that the VHF and GNSS (GPS) antennas are operating correctly and installed in accordance with the instructions provided.
- Ensure that the AIS unit has been programmed with an MMSI number.
- Ensure that you have configured static data using the ProAIS2 software, which is available for download on the Raymarine website: www.raymarine.com/software
- Connect the AIS receiver/transceiver to a PC and check the ProAIS2 diagnostics page for any faults.
- Check that your display is compatible with your AIS receiver/transceiver.
- Ensure that your display software is up to date. The latest software is available for download on the Raymarine website: www.raymarine.com/software
- Check the LED status indicator against the diagnostics section of the product manual.
- Read the entire product manual and troubleshooting information.
- If the above actions do not resolve your problems, please call Raymarine Service and Support to obtain a Warranty Ref. No.; refer to the product return information on the Raymarine website: www.raymarine.com/support
Note
The above actions need to be completed prior to Raymarine accepting the unit back under warranty.