System data troubleshooting

Aspects of the installation can cause problems with the data shared between connected equipment. Such problems, their possible causes and solutions are described here.

Note

For troubleshooting purposes, iTC-5 and SeaTalk NG bus data can be recorded and viewed via a LightHouse 4 MFD / Chartplotter. For more information, refer to the LightHouse 4 Operation Instructions (81406).

Transducer, instrument, engine or other system data is unavailable at all displays

Possible causes Possible solutions

Data is not being received at the display.

  1. Check the relevant product and or network cabling and connections (e.g. SeaTalk NG backbone) for signs of damage or corrosion, and replace if necessary.

Data source (e.g. instrument display or engine interface) is not operating.

  1. Check the source of the missing data (e.g. transducer or engine interface) for signs of damage or corrosion, and replace if necessary.

  2. If possible, check that the data source is correctly powered and operational.

  3. Refer to the instructions provided with the equipment to ensure it has been correctly installed.

Software mismatch between equipment may prevent communication.

  1. Ensure all products have the latest software installed.
Possible causes Possible solutions

Connection problem.

  1. Check the product’s SeaTalk NG spur cable and connections for signs of damage or corrosion, and replace if necessary.

Software corruption.

  1. In the unlikely event that the product’s software has become corrupted, try downloading and installing the latest software from the Raymarine website. refer to your MFD / Chartplotter operation instructions for details on updating software for SeaTalk NG devices.

  2. Consider contacting your local dealer or Raymarine® Product Support. For Raymarine® Product Support contact details, refer to the following section: Raymarine product support and servicing

Software mismatch between equipment may prevent communication.

  1. Ensure all products have the latest software installed.
Possible causes Possible solutions

Transducer calibration error.

  1. Switch off power supply to system and switch back on again.

  2. Re-calibrate or re-configure data source following the instructions provided with the relevant devices.