Browser app and apk troubleshooting

The following troubleshooting applies to apps that utilize the chartplotter’s built-in web browser, (including third-party hardware integration partner shortcuts) and installed Raymarine-approved apk apps.

Note

The following apps utilize the chartplotter’s built-in web browser:

  • All third-party hardware integration shortcuts.

  • YouTube and YouTubeTV

  • YachtSense DCS app.

Browser app is slow to open or respond

Possible cause

Possible solutions

Browser app cache full:

Clear the cache and cookies from the chartplotter’s built-in browser:

  • Select the Clear cache & cookies option from the Network settings menu’s Diagnostics button.

Third-party integrated hardware communication issue:

Power cycle system, including third-party integrated hardware.

apk app slow to respond, or crashes

Possible cause

Possible solutions

apk version is incompatible with the LightHouse version on your chartplotter:

  1. Check that your apk version is compatible with your chartplotter.

  2. Ensure most recent apk version available on the Raymarine website is installed.

  3. Ensure that your chartplotter has the latest available version of LightHouse installed.

apk cache or data issue:

Clear the apk’s data:

  1. Open the App launcher.

  2. Select and hold on the apk.

  3. Select Clear data.

Re-install the app:

  1. Open the App launcher.

  2. Select and hold on the apk.

  3. Select Uninstall application.

  4. Download the latest apk from the Raymarine website.

  5. Unzip apk to a memory card.

  6. Insert the memory card in the chartplotter.

  7. Select the Install from SD / USB button from the App launcher.

  8. Locate and select the downloaded apk.