Remote Support via AnyDesk™
The AnyDesk™ remote desktop app is available on your Raymarine MFD / chartplotter from the app launcher: .
The AnyDesk™ app enables a Raymarine Product Support representative to remotely connect to and control your MFD / chartplotter over an Internet connection, for the purposes of technical support and troubleshooting.
To get started, you will first need to contact Raymarine Product Support. If the representative considers that your support case would benefit from a remote session, you need to first ensure that your MFD / chartplotter has an active Internet connection via Wi-Fi. Next, launch the AnyDesk™ app from your MFD’s / chartplotter’s homescreen, and then provide the displayed unique ID to the Raymarine Product Support representative. Then follow any further instructions provided to you by the representative.
AnyDesk™ is provided for troubleshooting and support purposes only, and is NOT intended to perform remote functions on your vessel. Raymarine will NOT be held liable for damage or injury to equipment or persons caused by the use of a remote connection to your MFD / chartplotter.
Do not disclose your AnyDesk™ ID to anyone other than authorized Raymarine Product Support personnel.
Do not use the AnyDesk™ app to remotely activate connected devices such as Autopilot, Radar or Sonar hardware.