Camera troubleshooting

Incorrect power up sequence:

Your MFD / chartplotter needs to be powered up before your camera to enable the MFD / chartplotter to provide the camera with a valid IP address (assuming that your network is allocating IP addresses automatically, via DHCP).

Camera not compatible:

Ensure that the camera feed and network settings are compatible:

• Camera feed should be set to a 720p maximum resolution.

• Network should be set to obtain network address automatically (via DHCP).

• Anonymous login should be enabled.

Too many IP feeds on network:

Displaying multiple feeds on multiple MFDs / chartplotters simultaneously may cause some feeds to not be displayed. Try viewing less feeds.

Problem with the camera connections:

1. Check the unit’s connector for broken or bent pins.

2. Check that the cable connector is fully inserted into the unit, and that the locking collar is in the locked position.

3. Check the cable and connectors for signs of damage or corrosion Replace if necessary.

4. With the unit switched on, try flexing the power cable to see if this causes the unit to re-start or lose power. Replace if necessary.

Problem with power supply to the camera or thermal camera’s JCU (if used as the primary controller):

• Check the power connections to the camera, JCU, and PoE injector (if used).

• Ensure that the power switch / breaker is on.

• Check the fuse / breaker state.

Camera is in Standby mode:

Use the camera controls (either the Camera app or a Thermal camera’s JCU) to “wake” the camera from standby.

Network problem:

• Check that the controller and camera are correctly connected to the network.

• Check the status of any connected network switches.

• Check that RayNet cables are free from damage.

Control conflict, e.g. caused by multiple users at different stations:

Ensure that no other controllers are in use at the same time.

Problem with the controller:

• Check power / network cabling to the controller and PoE injector, if used.

• Check other controllers, if available.

Camera is not a dual payload model:

Only “dual payload” (dual lens) cameras support feed switching.

Poor quality or faulty cabling:

• Ensure that cable runs are no longer than they need to be.

• Use only high quality shielded cable suitable for the marine environment.

Cable is picking up Electro-Magnetic Interference (EMI) from another device:

• Ensure that you are using a high quality shielded cable.
• Ensure proper cable separation; for example, do not run data and power cables in close proximity with each other.

• In certain conditions, it may be necessary to fit suppression ferrites to cabling to eliminate interference.

Brightness set too low:

Check MFD / chartplotter brightness, and adjust if necessary.

The contrast and / or brightness settings in the Camera app are set too low:

Check Camera brightness and contrast, and adjust if necessary.

The Scene Mode is not appropriate for the current conditions:

When viewing a thermal camera feed, a particular environment may benefit from using a different Scene Mode setting. For example, a very cold background (such as the sky) could cause the camera to detect a wider temperature range than appropriate. Adjust the Scene as appropriate.

FFC (Flat Field Correction):

A Thermal camera’s image will pause momentarily on a periodic basis during the Flat Field Correction (FFC) cycle. Just prior to the FFC, a small green square may appear in the upper-left corner of the screen.

Vertical or Horizontal flip control incorrectly set:

Check the image flip controls to ensure that they are set correctly for your installation.