Slow internet troubleshooting

If your connection is good and you still experience speeds significantly slower than the realistic maximum speed, try the steps below.

For examples of typical data consumption for common tasks, refer to: Typical throughput consumption

Note

Please be aware that the achievable Wi-Fi speed in optimum conditions is typically about 1/3 of the maximum theoretical speed. For example: the router’s 2.4 GHz Wi-Fi access point has a maximum theoretical speed of 150 Mbps, so the maximum achievable speed in optimum conditions would be approximately 50 Mbps.

Factors such as distance, obstructions, interference, network congestion and network overheads will further reduce the achievable speed.

Wi-Fi connections

  1. Check the condition of the BOAT Wi-Fi antennas located on the top of the router.

  2. Ensure there is a clear line of sight between the Wi-Fi device and the router.

  3. Change the router’s Wi-Fi access point Preferred Wi-Fi channel — Use a freely available Wi-Fi analyzer app on your mobile device to find a less congested Wi-Fi channel and switch your router’s Wi-Fi access point to this channel.

  4. Change the router’s Wi-Fi access point Channel width to 40MHz.

  5. Check for network congestion; other Wi-Fi or Ethernet-connected devices may be impacting throughput. If necessary, disconnect the other devices.

Ethernet connections

  1. Check the condition of your Ethernet cabling and connections, and renew if necessary.

  2. Check for network congestion; other Wi-Fi or Ethernet-connected devices may be impacting throughput. If necessary, disconnect the other devices.