Radar troubleshooting

Radar troubleshooting

No connection can be made to the scanner

Possible causes

Possible solutions

Radar powered down

  • Power up the Radar scanner by opening the Radar app and selecting the Power icon.

  • Quantum-Series Radar scanners will shut down after 30 minutes has elapsed since a Wi-Fi connection was made to an MFD / chartplotter.

Radar not transmitting

  • Select Transmit for the relevant Radar scanner from the Radar app.

Missing or incorrect Wi-Fi credentials

  • Check that you have entered the correct SSID and passcode for your Radar scanner. Both the SSID and passcode are provided on the Radar scanner’s packaging, and are also shown on the serial number label on the underside of the product.

Damaged or disconnected Power cable

  1. Check that the cable connectors are fully inserted and locked in position.

  2. Check the power supply cable and connectors for signs of damage or corrosion, replace if necessary.

  3. With the product switched on, try flexing the cable near to the display’s connector, to see if this causes the product to re-start or lose power; replace if necessary.

  4. Check the vessel’s battery voltage, the condition of the battery terminals and power supply cables, ensuring that connections are secure, clean and free from corrosion; replace if necessary.

  5. With the product under load, using a multi-meter, check for high voltage drop across all connectors / fuses etc (this can cause the product to reset / power down); replace if necessary.

  6. Check condition of relevant breakers and fuses, and replace if necessary. If the breaker keeps tripping or fuses keep blowing, contact a Raymarine authorized dealer for assistance.

Software mismatch between equipment may prevent communication

  • Ensure that the Radar scanner’s software version is compatible with the software running on your MFD / chartplotter.

Important

  • Due to a required software security update, Quantum-Series Radar scanners running v2.52 software (or later) require your Element-Series MFD / chartplotter to be running LightHouse Sport v3.19.17 (or later).

Poor image quality

Possible causes

Possible solutions

High network bandwidth usage may interfere with the Wi-Fi

  • Disconnect other devices connected wirelessly.

  • Try power-cycling the system.

Displayed bearing is different to the true bearing

Possible causes

Possible solutions

Bearing alignment adjustment required

  • Carry out the Bearing Alignment procedure. For more information, refer to: Bearing alignment